Contact Center Services NC II
Qualification Description:
This qualification consists of the competencies that a person must achieve to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services offered by an organization.
It also covers skills in handling customer complaints, using communication equipment and computer systems, and performing tasks in accordance with established contact center standards and procedures.
Job Opportunities
Graduates of Contact Center Services NC II can be employed as:
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Customer Service Representative (CSR)
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Technical Support Representative (TSR)
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Help Desk Assistant
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Contact Center Agent (Inbound/Outbound)
Trainer: Mr. Ramil C. Mongaya TMII
- Teacher: Admin User